Patient-Centered Medicine - Our first priority is the compassionate care and welfare of each individual patient. Our clinical and technological sophistication is employed toward the achievement of that goal.

Integrated Care - To provide optimal care for our patients, we integrate the skills and resources of our entire staff with those of the client’s primary care veterinarian, and of Cornell University.

Collaborative Decision-Making - We tailor our diagnostic and therapeutic plans based on active consultation with the pet owner and the primary care veterinarian.

Culture of Learning - We are committed to a culture that promotes and inspires continual expansion of ourselves as professionals, as individuals, and as an organization. We benefit from our ties to one of the world’s leading academic institutions. 

Professional Partnership - To contribute to our local community, delivering value through continuing education, training programs for veterinary support staff, and other initiatives.

Respect - We respect our clients, colleagues, and co-workers by seeking to understand their experience and expectations. We communicate professionally, authentically, and proactively.

Personal Responsibility - We understand that each staff member is integral to our success. We expect each staff member to take the initiative in finding solutions and improving outcomes for our patients and clients.

Integrity - We act ethically in all of our dealings, and deliver on our promises.